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Tenants Frequently Asked Questions

1. How do I inspect a property?

Network Pacific conducts open for inspections on a weekly basis for our available properties. Information is updated from Wednesday of each week on our website and www.realestate.com.au. Ring us to express your interest in attending the inspection. We understand that sometimes it may be difficult for you to attend the scheduled open times. Our property managers are happy to accommodate and schedule a time convenient to you.

2. How long does it take to process my application?

Provided we have received all the necessary information and ID requirements, your application will be processed within 2 business days. The final decision lies with the Landlord.

3. What about connection of services?

If you would like assistance with the connection of services such as gas, electricity, water, internet and telephone, this can be arranged at the time of signing the lease through our affiliation with Direct Connect

4. How do I apply for a property?

Once you have found the property you like and inspected it, you will need to complete a Residential Tenancy Application form.

Download-3  Download Residential Tenancy Application Form

Once you have completed the application form, please either email or fax the form to our office.

Fax: 03 9816 4799

Email: propertymanagement@networkpacific.com.au

Once your application is approved, you will be required to sign a lease and provide the payments listed below before you can collect your keys. You will also be asked to sign a Bond Lodgment form which we will then lodge on your behalf. The RTBA will send you a receipt within 14 days after we lodge.

Funds payable when you sign the lease:

– Refundable Bond, usually equivalent to one month’s rent – made payable to The Residential

Tenancies Bond Authority (RTBA)

– The first month’s rental.

Our office does not collect cash. Please arrange to have the bond to be paid in money order or cheque when you sign the lease. Alternatively, both the Bond and the first month’s rental can be paid via direct banking. Details will be provided by your property manager.

Please allow three business days for the funds to be cleared. You can only collect the keys after the funds you pay have been cleared.

5. How do I pay my rent?

Our office only accepts direct debit payments. Arrange with your bank to arrange for the rent to be paid on the due date.

6. What should I do if something needs to be repaired?

Network Pacific has a 24/7 maintenance division that takes care of all repairs and maintenance issues. If you need to report any repairs or maintenance issues, you will need to send us the request in writing. For urgent repairs, you can ring the emergency contact number provided at the time of signing your lease.

The following are deemed as ‘urgent repairs’:*

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • Failure or breakdown of any essential service or appliance supplied by a landlord or agent, for hot water water, cooking, heating or laundering
  • Failure or breakdown of the gas, electricity or water supply
  • Any fault or damage in the premises that makes the premises unsafe or insecure
  • An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
  • A serious fault in a lift or staircase

*Source: www.consumer.vic.gov.au

For all other repair or maintenance requests, we will attend to them as soon as is practicable. The legislation allows the landlord up to 14 days to rectify the issues raised in non-urgent requests.

7. How do I get a bond refund when I vacate?

In order to ensure a speedy bond refund, refer to the vacating checklist guide that was sent to you when you receive confirmation of your vacate date. It highlights what needs to be cleaned and details to look out for when doing a vacate clean. Please ensure that all keys, remotes fobs and receipts are handed in to our office when you vacate.

Note: Rent continues to be payable up to the day you return all keys, remotes and fobs.

When you have handed in the keys, your property manager will conduct a final inspection. You will be contacted if there are any issues related to the property. Provided the outcome of the inspection is satisfactory, we will proceed to lodge a bond refund. You will then be required to sign a Bond Refund form. Please provide your bank details for refunding the bond to. All tenants named in the lease have to sign the form. Otherwise we cannot lodge the refund.

For more information about the Victorian Tenancy Act, please read the Consumer Affairs booklet:

Renting a Home. A Guide for Tenants

All the best with your move!